Refund policy

Return & Refund Policy

We want you to love every piece you receive from LOOMANDLACE. If something isn't right, we're here to make it easy.

Return Window

You have 30 days from the date your order is delivered to initiate a return.

Item Condition

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration will not be accepted.

How to Start a Return

Email us at support@nexatrade.store with your order number and the reason for your return. Our team will respond within 1–3 business days with return instructions and a return authorization.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as LOOMANDLACE is not responsible for lost or undelivered return packages.

Refunds Once

we receive and inspect your return, we will notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to process and post the refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at support@nexatrade.store within 7 days of delivery. Include your order number and a photo of the item. We will cover return shipping and send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged: intimates, swimwear, bodysuits, jewelry, and any items marked as final sale at the time of purchase.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or style, please return your original item for a refund and place a new order for the item you want.